Quick Answers
How long does standard shipping take?+
Standard shipping within Canada typically takes 3–7 business days depending on your province. Orders to remote areas (Yukon, NWT, Nunavut) may take up to 14 business days.
Can I return a product after 30 days?+
Our standard return window is 30 days from delivery. Some sellers offer extended returns — check the product listing for seller-specific policies. Defective items may qualify for warranty service beyond 30 days.
Is GotMaple available in Quebec (in French)?+
Yes. GotMaple is fully bilingual in English and French. All pages, emails, and support are available in French as required by the Charter of the French Language (Loi 101) and the Official Languages Act.
How do I know a seller is legitimate?+
All sellers on GotMaple are verified Canadians or Canadian businesses. Look for the Verified Seller badge and seller ratings. You're always protected by the GotMaple Buyer Guarantee — if an item doesn't arrive or isn't as described, we'll make it right.
Does GotMaple offer price matching?+
Individual sellers set their own prices on GotMaple. We do not offer a blanket price-match guarantee, but you can contact a seller directly through the Messages feature to negotiate. MaplePass members may receive exclusive discounts.